Dispute resolution

Resolution Center

Every transaction is protected by our neutral resolution process. Open a case, upload evidence, and get an independent decision.

Cases (90d)

Resolved

Avg time

Refunded

Three steps — we do the rest

Deadlines, escalation and payout run automatically. You never have to chase anyone.

1
Open a case
Pick a reason and describe the issue, straight from your order. Funds stay in protected payment.
2
Upload evidence
Screenshots and airline emails. The seller has 72 hours — no reply and the case escalates by itself.
3
Decision & payout
We review and decide: refund, release or split. The payment runs instantly via Stripe.