Buyer Policy

1. Purpose

• This Buyer Policy governs the rights and duties of all buyers on MilesMarket. It supplements the Terms and Conditions, the Acceptable Use Policy and the Resolution Center Policy.

2. Eligibility

• Buyers must be at least 18 years old and have legal capacity, or act as an authorized representative of a company.
• MilesMarket may request additional identity evidence before or after an order, where necessary for fraud prevention, compliance with legal requirements or to handle a dispute.

3. Buyer account

• Every buyer must maintain a complete and truthful user account.
• Changes to personal data must be updated without delay.
• Access credentials must be kept confidential.
• Multiple accounts to circumvent restrictions or suspensions are prohibited.

4. Order

• Buyers must review listings carefully before placing an order.
• By completing an order, buyers declare that they have read and understood the listing description.
• Buyers may only place orders with serious intent to purchase.

5. Payment

• All payments are processed via Stripe Connect or a payment service provider supported by MilesMarket.
• Buyers undertake to use only lawfully available means of payment.
• The use of stolen or unauthorized means of payment is prohibited.

6. Duties to cooperate

Buyers undertake in particular to:

• provide required information in a timely manner,
• respond appropriately to seller queries,
• submit evidence in disputes,
• provide truthful information.

7. Receipt of the service

After receiving the agreed service, buyers are obliged to:

• review the transaction promptly,
• report identifiable issues without delay,
• confirm the transaction, provided there are no legitimate objections.

8. Buyer protection

• MilesMarket provides a Resolution Center through which buyers can report disputes.
• There is no right to a decision in favor of the buyer.
• Each dispute is reviewed individually.
• MilesMarket may request evidence for review.

9. Misuse of buyer protection

Buyer protection may not be used abusively. The following are prohibited in particular:

• deliberately false claims,
• manipulated screenshots,
• forged documents,
• withholding of material information,
• extortion of the seller,
• intentional deception,
• fraudulent chargeback requests.

10. Chargebacks

• Buyers undertake to resolve disputes through the Resolution Center first where possible.
• Unjustified chargebacks may lead to restriction or suspension of the user account.
• Statutory buyer rights remain unaffected.

11. Communication

Buyers undertake to communicate factually and respectfully. The following are in particular not permitted:

• insults,
• threats,
• discrimination,
• spam,
• harassment,
• misleading statements.

12. Reviews

Reviews may only be based on actual transactions. Reviews must be factual and truthful. The following are prohibited in particular:

• paid reviews,
• retaliatory reviews,
• extortion through reviews,
• false statements of fact.

13. Loyalty programs

• Buyers are themselves responsible for complying with the terms of the respective loyalty programs.
• MilesMarket does not warrant that a transaction is permitted under the rules of a particular loyalty program.
• Actions of a loyalty program operator are outside MilesMarket's sphere of influence.

14. Tax obligations

• Buyers are themselves responsible for fulfilling any tax obligations.
• MilesMarket does not provide tax or legal advice.

15. Data protection

• Personal data is processed in accordance with the Privacy Policy.

16. Violations

In the event of violations of this Buyer Policy, MilesMarket may in particular:

• issue warnings,
• restrict features,
• reject buyer protection requests,
• temporarily suspend accounts,
• permanently close accounts,
• inform competent authorities where there is a legal basis or obligation.

17. Amendments

• MilesMarket may adapt this Buyer Policy to legal changes, technical developments or changes to the business model.
• The current version is published on the platform.