Payment & Fees Policy

1. Purpose

• This Payment & Fees Policy governs payment processing, fees and payouts on the MilesMarket platform.
• It supplements the Terms and Conditions as well as the Buyer Policy and Seller Policy.

2. Payment processing

• MilesMarket exclusively provides the technical platform for brokering transactions.
• Payment processing takes place via Stripe Connect or a payment service provider supported by MilesMarket.
• Users accept the terms of the payment service provider used.
• The availability of individual payment methods may vary by country or statutory requirements.

3. Holding of funds

• MilesMarket generally does not hold customer funds.
• Payment flows are processed according to the technical setup via the payment service provider used.
• Where payouts or reversals occur, they follow the respective processes and terms of the payment service provider as well as statutory requirements.

4. Brokerage commission

• MilesMarket charges a brokerage commission for successfully completed transactions.
• The current standard commission is 10% of the agreed selling price unless stated otherwise on the platform.
• MilesMarket may offer promotional prices or alternative fee models.
• Fee changes will be announced on the platform before they take effect.

5. Prices

• Sellers are responsible for setting their selling prices.
• All users must state prices truthfully and transparently.
• Price agreements or other anti-competitive behavior are prohibited.

6. Payouts

• Payouts take place according to the processes of the payment service provider used.
• MilesMarket does not warrant payout times, which are influenced by the payment service provider or banks.
• Additional checks may cause delays.

7. Refunds

Refunds may take place in particular where:

• a transaction has been cancelled,
• an agreement between buyer and seller has been reached,
• this is required by law,
• a reversal is processed via the payment service provider.
• The specific execution depends on the technical and legal possibilities of the payment service provider used.

8. Chargebacks

• Unjustified chargebacks are prohibited.
• Users undertake to first resolve disputes via the Resolution Center.
• MilesMarket may request additional information or evidence in the event of chargebacks.
• Repeated abusive chargebacks may lead to measures under the platform policies.

9. Payment checks

For fraud prevention, payments or transactions may be subject to additional checks. In particular, the following may be considered:

• unusual amounts,
• unusual transaction patterns,
• suspicious devices or IP addresses,
• unusual country combinations,
• security notifications from the payment service provider.

10. Taxes

• Users are themselves responsible for fulfilling their tax obligations.
• MilesMarket does not provide tax advice.
• Where MilesMarket charges fees, invoicing and tax treatment take place in accordance with applicable statutory provisions.

11. Currencies

• The platform may support transactions in different currencies.
• Exchange rates, conversion fees or bank charges may depend on the respective payment service provider or financial institution.
• MilesMarket has no influence on exchange rates or third-party fees.

12. Payment restrictions

MilesMarket may restrict or refuse individual payment methods or transactions where:

• statutory requirements so demand,
• security concerns exist,
• there are indications of fraud,
• technical malfunctions occur.

13. Incorrect payments

• Users must report incorrect charges or credits without delay.
• MilesMarket will review the matter together with the payment service provider where possible.

14. Availability

• MilesMarket does not warrant the constant availability of individual payment services.
• Maintenance work, technical malfunctions or measures by the payment service provider may temporarily affect payment processing.

15. Amendments

• MilesMarket may adapt this Payment & Fees Policy to legal changes, technical developments or changes in the payment service providers used.
• The current version is published on the platform.